Refund policy

At Alaska Gear Company, we understand that sometimes things just don't work out. If for any reason you are not satisfied with your purchase and all applicable return conditions are met, items may be returned or exchanged as outlined below.

We'll do our best to make your return as painless as possible, even if you're miles away from our Alaska base. After all, we know what it's like to be a long way from the mainland. Imagine driving 2,265 miles from Anchorage to Seattle – that's a lot of road! We've been there, and we get it.

  • You have 30 days from the date of delivery to request a return.
  • Because of the long distance to ship to/from Alaska, we are unable to provide free return shipping. The shipping fee will be deducted from your refund.
  • Clearance, promotional, or final sale items are not eligible for return or exchange.
  • Direct exchanges are not available on our website. To exchange an item online, return it for a refund and place a new order.
  • Any shipping charges from original orders are final and will not be refunded.
  • Some items are subject to a restocking fee as listed below.
  • Custom and special-order items are non-returnable.

Checkout+ Coverage

Checkout+ is an optional add-on you can select at checkout that covers both your return shipping and your package while it's in transit. It's the easiest way around the Alaska distance.

  • Free Return Shipping: If you need to send something back for an exchange, refund, or store credit, your return shipping label is covered and no shipping fee comes out of your refund.
  • Package Protection: If your package is lost, stolen, or damaged in transit, you can file a claim through our Returns Portal and, once approved, we'll send a replacement or reimbursement.
  • Checkout+ cannot be cancelled or refunded after purchase and will not be included in store credit or refund amounts.
  • Coverage cannot be added to an order after it has been placed. If Checkout+ wasn't selected at checkout, you are responsible for the cost of return shipping.

Return Instructions

Start a return here: Self-Serve Return Portal

  • Online Orders: Head to our Returns Portal, enter your order number along with your email or ZIP code, and select the items you'd like to send back. You'll choose a reason for the return and whether you'd like an exchange, a refund, or store credit.
  • In-Store or Phone Orders: If your order was placed in-store or over the phone, please complete and submit the return request form.
  • Lost, Stolen, or Damaged Packages: If you purchased Checkout+ and your package never arrived or showed up damaged, start your claim in the Returns Portal and select the reason that matches what happened.
  • Once your return is approved, your shipping label will be emailed to you and available in the portal. You must ship your return within 15 days of receiving the label.
  • Shipping Instructions: Include a printed copy of your receipt inside the return package. Attach the shipping label to the outside of the return bag or box. Do not affix the label directly to the product packaging.
  • We'll email you updates along the way, from approval through refund.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval status of your refund. If approved, a refund will be issued to your original payment method within 10 business days. If your return does not meet the condition standards, a partial store credit may be issued instead of a full refund. Return shipping, restocking, and any other fees listed on this page will be deducted from your refund.

Apparel & Footwear

  • Items must be unworn, unused, and in their original packaging with no signs of wear or use. We recommend trying on footwear on carpeted surfaces to prevent any wear on the soles in case a return is necessary. The packaging must remain undamaged and in new condition.
  • If footwear is not returned in the original Alaska Gear Company box, a $5.00 box fee will be applied to your refund. Please do not use the shoe box as shipping packaging.
  • Customers are responsible for return shipping costs. In the US, a shipping charge of $48 will be applied to your refund for footwear returns. Shipping charges from outside the US will vary by location.

Outdoor Gear

  • Items must be unused and in their original packaging, with no signs of wear or use. The packaging must be undamaged and in new condition.
  • Tents are subject to a $30 restocking fee.
  • Customers are responsible for return shipping costs.

Thank you for shopping with Alaska Gear Company. We appreciate your understanding and cooperation with our return policies.