Shipping policy
Thank you for your interest in Alaska Gear Company. We are committed to getting your orders to you quickly and safely. This policy outlines the details of our shipping process.
Order Processing
Orders are typically processed within 1-3 business days after they are placed. During peak seasons or for custom orders, this time may be extended. Once your order is processed, you will receive a confirmation email with tracking information.
Please note the processing time for orders placed on weekends or holidays will begin the following business day.
Shipping Methods & Costs
We offer a variety of shipping methods to meet your needs and budget. These options, along with their estimated delivery times and costs, will be displayed during checkout.
International Shipping
We may offer international shipping options. Please note that international shipping costs and delivery times will vary depending on your location. You will be responsible for any import duties or taxes levied by your country's customs department.
Tracking Your Order
Once your order is processed, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment on the carrier's website or through the SHOP app. Tracking information is updated once the shipment is received by the carrier, which usually takes place within 24 hours of being processed.
Delivery Times
Estimated delivery times are based on the information provided by our shipping carriers and begin once the carrier receives your order.
Please note that these are estimates and actual delivery times may vary, especially during peak seasons.
Inspection Of Goods
Upon receiving your order, please inspect the package for any damage or missing items. If you notice any issues, please contact our customer service team within 48 hours of receipt.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we may charge a fee to reship the package.
Lost or Damaged Packages
We take responsibility for your order until it is delivered to you. If your package is lost or damaged in transit, please contact us immediately and we will work with the carrier to resolve the issue.
Changes to Our Shipping Policy
We reserve the right to modify our shipping policy at any time. We will post any changes to this page so that you are always aware of our current shipping practices.
Contact Us
If you have any questions about our shipping policy, please contact us at (907) 331-4480 or info@alaskagearcompany.com.